DURING THESE CHALLENGING TIMES WITH THE OUTBREAK OF COVID-19, OUR PRIORITY IS THE SAFETY OF OUR CUSTOMERS AND TEAM. PLEASE BE ASSURED WE ARE TAKING ALL THE NECESSARY STEPS TO FOLLOW THE WORLD HEALTH ORGANISATION AND GOVERNMENT GUIDELINES. WE ARE CONTINUING TO PROCESS AND SEND CUSTOMER ORDERS TO OUR GLOBAL COMMUNITIES. HOWEVER MOST SHIPPING TIMES ARE TAKING LONGER THAN USUAL WITH SHIPPING DELAYS EXPECTED DUE TO MANY COUNTRIES AUTHORITIES APPLYING SPECIAL ORDERS. BOTH ROYAL MAIL AND UPS HAVE REGULAR DAILY UPDATES ONLINE. THANK YOU FOR YOUR UNDERSTANDING AND SUPPORT IN THIS UNCERTAIN PERIOD. WE WILL UPDATE YOU AS WE KNOW MORE. STAY SAFE.
THE MINIMALUX TEAM
MOST ITEMS ORDERED BEFORE 1PM GMT ARE DISPATCHED FROM MINIMALUX HQ IN LONDON THE NEXT WORKING DAY, UNLESS A SPECIFIC DISPATCH TIME IS LISTED ON THE INDIVIDUAL PRODUCT PAGE. AFTER PLACING YOUR ORDER YOU WILL RECEIVE CONFIRMATION BY EMAIL. A FURTHER NOTIFICATION EMAIL WILL BE SENT ON COMPLETION AND DISPATCH OF YOUR ORDER, INCLUDING A TRACKING CODE SO YOU CAN TRACK YOUR ITEM ONLINE AND FOLLOW ITS PROGRESS. SHIPPING GUIDE TIMES ARE AS FOLLOWS:
UK MAINLAND: NEXT DAY
EUROPE : 3-5 DAYS
REST OF THE WORLD: 3-7 DAYS
THESE ESTIMATED SHIPPING TIMES ARE TO BE USED AS A GUIDE ONLY AND COMMENCE FROM THE DATE OF DISPATCH. MINIMALUX IS NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY THE CUSTOMS CLEARANCE PROCESS OF OVERSEAS ORDERS.
Shipping Costs & Methods
UK and International shipping rates are based on the overall weight of the order and the delivery destination. You are given the opportunity to automatically calculate the total shipping cost before proceeding to checkout. All inland orders are sent by either Royal Mail or UPS. Overseas orders are sent by Royal Mail International Tracked or UPS Express Saver and UPS Standard Services.
If you are not completely satisfied with your order you can return it for an exchange or refund, free of charge, within 14 days* from receipt of the product(s). Returns are only accepted for items purchased directly from minimalux.com. If your item was purchased from one of our retail partners please contact them directly. Items returned for refund or exchange must be returned in new, unused and re-sellable condition, with the original box packaging and any other protective packaging. Returns that are damaged or altered may not be accepted and may be sent back to the customer. Products purchased as gifts can only be returned for refund or exchange by the original purchaser. Please read the details on the relevant product page and be sure before you make your purchase.
*For the Christmas shopping period we have extended our returns policy to 45 days.
Tax & Duties
All overseas orders may be subject to import fees, duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser. All orders are shipped DDU (Delivered Duty Unpaid).
VAT & Non EU Customers
Minimalux is required by law to collect VAT on orders for goods dispatched to most countries within the European Union. Customers outside the EU are exempt from UK’s value added tax (20%) when shopping on our site and this will be automatically calculated and subtracted once you have entered your shipping destination and before payment is taken at checkout.
You are offered a choice of currencies to shop in and are given the opportunity to select these IN THE MENU BAR OR AT THE TOP of the page. PRICES ARE CALCULATED BASED ON CURRENT EXCHANGE RATES AND ARE UPDATED ON A DAILY BASIS. Final billing FROM YOUR ACCOUNT will be in £ GBP.