If you are not completely satisfied with your order you can return it for an exchange or refund, free of charge, within 14 days from receipt of the product(s). The exceptions are personalised or made to order items, these can not be returned or exchanged. Returns are only accepted for items purchased directly from minimalux.com. If your item was purchased from one of our retail partners please contact them directly. Items returned for refund or exchange must be returned in new, unused and re-sellable condition, with the original box packaging and any other protective packaging. Returns that are damaged or altered may not be accepted and may be sent back to the customer. Products purchased as gifts can only be returned for refund or exchange by the original purchaser. Please read the details on the relevant product page and be sure before you make your purchase. To authorise your return please submit your order number and reason for return or exchange by email HERE instructions will then be emailed to you.