CUSTOMER SERVICE

COVID-19


OUR PRIORITY IS THE SAFETY OF OUR CUSTOMERS AND TEAM DURING THIS COVID-19 ERA AND WE TAKE ALL THE NECESSARY STEPS TO FOLLOW THE WORLD HEALTH ORGANISATION AND GOVERNMENT GUIDELINES. WE ARE CONTINUING TO PROCESS AND SEND CUSTOMER ORDERS TO OUR GLOBAL COMMUNITIES, ALTHOUGH SHIPPING DELAYS ARE STILL EXPECTED WITH MOST COUNTRIES. BOTH ROYAL MAIL AND UPS HAVE REGULAR UPDATES ONLINE. WE THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.

SHIPPING


MOST ITEMS ORDERED BEFORE 1PM GMT ARE DISPATCHED FROM MINIMALUX HQ IN LONDON THE NEXT WORKING DAY, UNLESS A SPECIFIC DISPATCH TIME IS LISTED ON THE INDIVIDUAL PRODUCT PAGE. AFTER PLACING YOUR ORDER YOU WILL RECEIVE CONFIRMATION BY EMAIL. A FURTHER NOTIFICATION EMAIL WILL BE SENT ON COMPLETION AND DISPATCH OF YOUR ORDER, INCLUDING A TRACKING CODE SO YOU CAN TRACK YOUR ITEM ONLINE AND FOLLOW ITS PROGRESS. SHIPPING GUIDE TIMES ARE AS FOLLOWS:

UK
STANDARD: (3-5 DAYS) 
EXPRESS: (1-2 DAYS)

EUROPE
STANDARD: (3-6 DAYS) 
EXPRESS: (1-2 DAYS) 
  
USA
STANDARD: (3-7 DAYS) 
EXPRESS: (1-2 DAYS)
 
ROW
STANDARD: (6-14 DAYS)
EXPRESS: (2-6 DAYS)
 

(PLEASE ALLOW AN EXTRA 10-14 WORKING DAYS FOR PRODUCTS WITH CUSTOM ENGRAVING)

THESE ESTIMATED SHIPPING TIMES ARE TO BE USED AS A GUIDE ONLY AND COMMENCE FROM THE DATE OF YOUR DISPATCH NOTIFICATION. MINIMALUX IS NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY THE CUSTOMS CLEARANCE PROCESS OF OVERSEAS ORDERS.

UK AND INTERNATIONAL SHIPPING RATES ARE BASED ON THE OVERALL WEIGHT OF THE ORDER AND THE DELIVERY DESTINATION. YOU ARE GIVEN THE OPPORTUNITY TO VIEW THE RATE OF BOTH STANDARD AND EXPRESS OPTIONS ON THE PRODUCT PAGES.

PLEASE NOTE: SHIPPING RATES IN NON GBP CURRENCIES ARE ROUNDED UP, THESE WILL BE CONVERTED WITH A LIVE EXCHANGE RATE ON THE CHECKOUT PAGE, THEREFORE YOU WILL BE CHARGED A SLIGHTLY LESSER AMOUNT THAN THE SHIPPING RATE SHOWN ON THE PRODUCT PAGE.

RETURNS


IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER YOU CAN RETURN IT FOR AN EXCHANGE OR REFUND, FREE OF CHARGE, WITHIN 14 DAYS FROM RECEIPT OF THE PRODUCT(S). THE EXCEPTIONS ARE PERSONALISED OR MADE TO ORDER ITEMS, THESE CAN NOT BE RETURNED OR EXCHANGED. RETURNS ARE ONLY ACCEPTED FOR ITEMS PURCHASED DIRECTLY FROM MINIMALUX.COM. IF YOUR ITEM WAS PURCHASED FROM ONE OF OUR RETAIL PARTNERS PLEASE CONTACT THEM DIRECTLY. ITEMS RETURNED FOR REFUND OR EXCHANGE MUST BE RETURNED IN NEW, UNUSED AND RE-SELLABLE CONDITION, WITH THE ORIGINAL BOX PACKAGING AND ANY OTHER PROTECTIVE PACKAGING. RETURNS THAT ARE DAMAGED OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO THE CUSTOMER. PRODUCTS PURCHASED AS GIFTS CAN ONLY BE RETURNED FOR REFUND OR EXCHANGE BY THE ORIGINAL PURCHASER. PLEASE READ THE DETAILS ON THE RELEVANT PRODUCT PAGE AND BE SURE BEFORE YOU MAKE YOUR PURCHASE. TO AUTHORISE YOUR RETURN PLEASE SUBMIT YOUR ORDER NUMBER AND REASON FOR RETURN OR EXCHANGE BY EMAIL HERE INSTRUCTIONS WILL THEN BE EMAILED TO YOU.

TAX & DUTIES


ALL OVERSEAS ORDERS MAY BE SUBJECT TO IMPORT FEES, DUTIES AND TAXES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES ITS DESTINATION COUNTRY. WE HAVE NO CONTROL OVER ADDITIONAL CUSTOMS CHARGES AND AS SUCH, THESE CHARGES ARE TO BE PAID BY THE PURCHASER. ALL ORDERS ARE SHIPPED DDU (DELIVERED DUTY UNPAID). MINIMALUX IS REQUIRED BY LAW TO COLLECT VAT (20%) ON ORDERS FOR GOODS DISPATCHED TO THE UK.

CURRENCY


YOU ARE OFFERED A CHOICE OF CURRENCIES TO SHOP IN AND ARE GIVEN THE OPPORTUNITY TO SELECT THESE IN THE MENU. ALTERNATIVELY YOU MAY BE PROMPTED TO CHANGE YOUR CURRENCY BASED ON YOUR LOCATION WHEN YOU ENTER THE SITE. FINAL BILLING WILL BE IN YOUR CHOSEN CURRENCY.

CARE & MAINTENANCE


BRASS & COPPER

THESE METALS ARE NON-LACQUERED AND DUE TO THEIR PROPERTIES THE SURFACE WILL NATURALLY AGE AND TARNISH OVER TIME. THIS PROCESS IS INTENTIONAL AND AN INHERENT PART OF THE DESIGN, ALLOWING EACH PRODUCT TO ACQUIRE AN ATTRACTIVE PATINA UNIQUE TO THE USER. SHOULD YOU WISH TO MAINTAIN THE METAL IN ITS ORIGINAL STATE, REGULAR CLEANING WITH AN APPROPRIATE REPUTABLE METAL POLISH WILL RETAIN THE BRIGHT SURFACE FINISH. IN GENERAL COPPER WILL TARNISH AT A FASTER RATE THAN BRASS.

BRASS & COPPER JEWELLERY

INCLUDED WITH ALL OUR BRASS AND COPPER JEWELLERY ARE CLEANING PADS AND MICROFIBRE CLOTHS. THE PAD IS IMPREGNATED WITH A SPECIAL POLISH AND WILL QUICKLY ERASE ANY BUILD UP OF TARNISH. USE THE LARGER MICROFIBRE CLOTH TO GIVE THE ITEM A FINAL WIPE.

SOLID SILVER

MINIMALUX USES STERLING SILVER. WITH PROPER CARE, THE SILVER WILL RETAIN ITS BEAUTY AND CHARACTER FOR MANY GENERATIONS. SILVER TARNISHES BUT IF REGULARLY USED IT TYPICALLY NEEDS LESS CARE, SO WE STRONGLY RECOMMEND YOU USE OR WEAR YOUR MINIMALUX SILVER EVERY DAY. TO POLISH SILVER USE A QUALITY APPROVED BRAND. ONCE CLEANED AND POLISHED SILVER MUST BE KEPT DRY AND, IF STORED, IT SHOULD BE CONTAINED IN AIRTIGHT BAGS OR CONTAINERS TO PREVENT TARNISH.

SOLID GOLD, PLATINUM & RHODIUM

GOLD, PLATINUM AND RHODIUM WILL TARNISH VERY LITTLE. THEY CAN BE EASILY MAINTAINED WITH AN APPROPRIATE GENTLY APPLIED POLISH OR JEWELLERS CLOTH.   

PLATED METALS

PLEASE NOTE THAT THESE SURFACES MAY EVENTUALLY WEAR AWAY OVER TIME TO REVEAL THE BASE METAL. THEY REQUIRE FAR MORE DELICATE CLEANING TO AVOID PREMATURE EROSION. THE EXPECTED LIFESPAN OF THE SURFACE IS HARD TO ESTIMATE AS IT DEPENDS ON THE NATURE OF THE PRODUCT AND HOW MUCH IT IS USED. IN ANY EVENT MINIMALUX IS ABLE TO OFFER A RE-PLATING SERVICE FOR YOUR PRODUCT SHOULD YOU REQUEST IT. PLEASE CHECK THE PRODUCT DESCRIPTION OF YOUR ITEM BEFORE YOU BUY.

LEATHER

THE SURFACE AND FLEXIBILITY OF OUR NATURAL VEGETABLE TAN LEATHER WILL EVOLVE WITH USE AND AGE. IT WILL QUICKLY DARKEN WITH SUNLIGHT, ABSORBING THE DAILY MARKS OF THE USER, CONTINUOUSLY CHANGING ITS APPEARANCE AND SUPPLENESS, UNTIL IT REACHES A RICH DARK GOLDEN COLOUR. ALTHOUGH A VERY LIGHT TREATMENT OF MINK OIL HAS ALREADY BEEN APPLIED YOU CAN PRESERVE OR SOFTEN THE LEATHER FURTHER WITH ANOTHER APPLICATION. SHOULD YOU WISH TO CLEAN THE LEATHER USE A SADDLE SOAP WITH A WARM SLIGHTLY DAMPEN CLOTH. PLEASE NOTE THAT BOTH MINK OIL AND SADDLE SOAP MAY DARKEN THE LEATHER AND IT MAY ALSO SLOW DOWN THE NATURAL TANNING PROCESS.

PERSONALISED ITEMS


ENGRAVING ADDS A PERSONAL TOUCH TO YOUR MINIMALUX PURCHASE. SELECTED ITEMS CAN BE ENGRAVED WITH A NAME, INITIAL OR NUMBER. INPUT YOUR CHOSEN TEXT ON THE PRODUCT PAGE IN EITHER UPPERCASE, LOWERCASE OR A COMBINATION OF BOTH, ALSO USING YOUR SPACE BAR IF YOU WISH. THE DEFAULT FONT WE USE IS HELVETICA, LIKE THE TEXT ON THIS SITE AND ON OUR PACKAGING. IF YOU’D PREFER A DIFFERENT FONT JUST LET US KNOW AND WE’LL DO OUR BEST TO MEET YOUR REQUIREMENTS. PLEASE ALLOW AN EXTRA 10-14 WORKING DAYS FOR ENGRAVED PRODUCTS. PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED.

PRIVACY POLICY


 (LAST UPDATED 5 FEB 2021)

PRIVACY AND ONLINE SAFETY ARE IMPORTANT TO MINIMALUX. THIS POLICY EXPLAINS HOW WE MAY COLLECT INFORMATION ABOUT YOU AND THEN HOW WE USE IT. IT ALSO GIVES CERTAIN ASSURANCES ON THINGS THAT WE WILL AND WILL NOT DO.

1. PURPOSE AND CONSENT FOR COLLECTION

MINIMALUX COLLECTS, STORES, PROCESSES OR TRANSMITS DATA IN ORDER TO PROVIDE SERVICES TO CUSTOMERS. THIS MAY INCLUDE MARKETING OF SERVICES, THE PROCESSING OF ORDERS FOR CUSTOMERS AND CUSTOMER SUPPORT ACTIVITIES, OR FOR THE PURPOSES OF CONDUCTING CORPORATE ACTIVITIES SUCH AS INTERACTING WITH SUPPLIERS, JOB APPLICANTS OR ADMINISTRATION.

BY PROVIDING PERSONAL INFORMATION TO MINIMALUX IN ANY OF THE WAYS DESCRIBED IN THIS POLICY, THE SUBJECT IS AGREEING THAT THEY ARE AUTHORISED TO PROVIDE THE INFORMATION AND THAT THEY ACCEPT THIS PRIVACY POLICY AND THAT MINIMALUX IS AUTHORISED TO PROCESS IT.

MINIMALUX WILL COLLECT A RANGE OF INFORMATION ABOUT THE SUBJECT, EITHER VIA ACTIVITY VIA OUR WEBSITE, EMAILS, CUSTOMER SUPPORT, TELEPHONE, IN PERSON OR AT TRADE SHOWS.THIS INFORMATION INCLUDES: NAME, ORGANISATION, ADDRESS, PHONE NUMBER, EMAIL ADDRESS, IP ADDRESS, USERNAME, CREDIT/DEBIT CARD DETAILS. WE WILL NOT COLLECT SENSITIVE CATEGORIES OF DATA WITHOUT THEIR EXPLICIT CONSENT.

MINIMALUX DOES NOT UNDERTAKE ANY AUTOMATED DECISION MAKING RELATING TO ANY SERVICE ACTIVITIES EXCEPT FOR THIRD PARTY FRAUD CHECKING SERVICES THAT MAY AUTOMATICALLY DECLINE A CREDIT OR DEBIT CARD TRANSACTION.

MINIMALUX WILL NOT COLLECT DATA RELATING TO MINORS AS DEFINED UNDER UK LAW. MINORS AS DEFINED BY UK LAW ARE NOT PERMITTED TO USE MINIMALUX SERVICES OR INTERACT WITH US AS A CORPORATE ENTITY.

MINIMALUX MAY FROM TIME TO TIME CONTACT THE CUSTOMER VIA EMAIL REGARDING SERVICE RELATED MATTERS SUCH AS BILLING, PRODUCT SUPPORT AND LOGISTICS.  

2. DATA RETENTION

WE WILL KEEP YOUR PERSONAL INFORMATION FOR AS LONG AS YOU ARE A CUSTOMER OF MINIMALUX. AFTER YOU STOP BEING A CUSTOMER, WE MAY KEEP YOUR DATA FOR LONGER SO WE ARE ABLE TO RESPOND TO ANY QUESTIONS OR COMPLAINTS AND TO COMPLY WITH ANY LEGAL AND ACCOUNTING REQUIREMENTS. 

3. DATA TRANSFERS AND THE USE OF DATA SUB PROCESSORS

MINIMALUX WILL NOT SHARE SUBJECT DATA WITH A THIRD PARTY NOT DIRECTLY ASSOCIATED WITH THE PROVISION OF SERVICES WITHOUT THEIR EXPLICIT CONSENT. MINIMALUX WILL ALSO NOT TRANSFER SUBJECT DATA TO A THIRD PARTY COUNTRY OUTSIDE OF THE UK OR EEA THAT IS NOT COMPLIANT WITH THE APPLICABLE DATA PROTECTION LAWS VIA ADEQUACY AGREEMENT, BINDING CORPORATE RULES OR OTHER LEGALLY APPROPRIATE MEANS AS DEFINED BY THE INFORMATION COMMISSIONER’S OFFICE WITHOUT THEIR EXPLICIT CONSENT.

AT MINIMALUX WE MAKE USE OF A NUMBER OF 3RD PARTY ORGANISATIONS SO THAT WE CAN DELIVER SERVICES TO OUR CUSTOMERS. WHILST THE FOLLOWING LIST IS NOT INTENDED TO BE EXHAUSTIVE, MINIMALUX TYPICALLY ONLY TRANSFERS THE PERSONAL DATA RELATING TO OUR CUSTOMERS, WHERE REQUIRED FOR THE ACTIVITIES SET OUT BELOW, TO THE FOLLOWING THIRD PARTIES OR DATA PROCESSORS:

SHOPIFY (ECOMMERCE PLATFORM),  GOOGLE (ANALYTICS, ADVERTISING, MARKETING), STRIPE INC. (PAYMENT PROCESSING AND FRAUD PREVENTION), PAYPAL INC. (PAYMENT PROCESSING AND FRAUD PREVENTION), FACEBOOK INC. (MARKETING).

BY INTERACTING WITH MINIMALUX AS DEFINED IN THIS POLICY, THE SUBJECT PROVIDES THEIR CONSENT FOR THIS TRANSFER AND USE OF OUR DATA PROCESSORS AND THEIR DATA SUB-PROCESSORS, AND FOR TRANSFER TO ANY OTHER APPROPRIATE THIRD PARTY DATA PROCESSOR FOR THE PURPOSES OF DELIVERY OF THE SERVICES AND CUSTOMER RELATIONSHIP MANAGEMENT ACTIVITIES.  

4. COMMITMENT TO CONFIDENTIALITY AND SECURITY OF PROCESSING

MINIMALUX USES APPROPRIATE TECHNICAL AND ORGANISATIONAL SECURITY MEASURES WITHIN OUR SPHERE OF RESPONSIBILITY TO ENSURE AN APPROPRIATE LEVEL OF CONFIDENTIALITY AND INTEGRITY. SHOULD THERE BE A CONCERN REGARDING A POSSIBLE SECURITY INCIDENT OR DATA BREACH, PLEASE EMAIL INFO@MINIMALUX.COM 

5. COOKIES

COOKIES ARE SMALL TEXT FILES THAT ARE STORED IN A COMPUTER’S WEB BROWSER MEMORY. THEY HELP WEBSITE PROVIDERS WITH THINGS LIKE UNDERSTANDING HOW PEOPLE USE A WEBSITE, REMEMBERING A USER’S LOGIN DETAILS, AND STORING WEBSITE PREFERENCES. WE USE COOKIES AND OTHER SIMILAR TECHNOLOGIES TO HELP US ENSURE THAT OUR SERVICES FUNCTION PROPERLY, PREVENT FRAUD AND OTHER HARM, AND ANALYZE AND IMPROVE THE SERVICES IN ACCORDANCE WITH THIS PRIVACY POLICY.

HOW WE USE COOKIES.

WE CHANGE THE COOKIES PERIODICALLY AS WE IMPROVE OR ADD TO OUR SERVICES, BUT WE GENERALLY USE COOKIES FOR THE FOLLOWING PURPOSES:

(A) TO OPERATE OUR SERVICES. SOME COOKIES ARE ESSENTIAL TO THE OPERATION OF OUR WEBSITE AND SERVICES. WE USE THOSE COOKIES IN A NUMBER OF DIFFERENT WAYS, INCLUDING:

AUTHENTICATION. WE USE COOKIES TO REMEMBER YOUR LOGIN STATE SO YOU DON’T HAVE TO LOGIN AGAIN AS YOU NAVIGATE THROUGH OUR SITE.

FRAUD PREVENTION AND DETECTION. COOKIES AND SIMILAR TECHNOLOGIES THAT WE DEPLOY ON OUR WEBSITE HELP US MONITOR FOR AND DETECT POTENTIALLY HARMFUL OR ILLEGAL USE OF OUR SERVICES.

SITE FEATURES AND SERVICES. WE USE COOKIES TO REMEMBER WHAT PRODUCTS YOU HAVE IN YOUR BASKET DURING YOUR SHOPPING EXPERIENCE.

(B) TO ANALYZE AND IMPROVE OUR SERVICES. COOKIES HELP US UNDERSTAND HOW TO MAKE OUR WEBSITE AND CUSTOMER SERVICES WORK BETTER FOR YOU. COOKIES TELL US HOW PEOPLE REACH OUR WEBSITE AND THEY GIVE US INSIGHTS INTO IMPROVEMENTS OR ENHANCEMENTS WE NEED TO MAKE TO OUR WEBSITE AND SERVICES.

(C) FOR BETTER ADVERTISING. COOKIES CAN HELP US PROVIDE MORE EFFECTIVE ADVERTISING ON OUR WEBSITE. FOR EXAMPLE, WE MIGHT USE A COOKIE TO HELP PREVENT YOU FROM SEEING THE SAME ADVERTISEMENT MULTIPLE TIMES OR TO MEASURE HOW MANY TIMES AN ADVERTISEMENT IS VIEWED OR CLICKED ON. 

HOW WE USE OTHER TECHNOLOGIES:

(A) PIXEL TAGS. PIXEL TAGS (ALSO KNOWN AS WEB BEACONS AND CLEAR GIFS) MAY BE USED IN CONNECTION WITH SOME SERVICES TO, AMONG OTHER THINGS, TRACK THE ACTIONS OF USERS (SUCH AS EMAIL RECIPIENTS), MEASURE THE SUCCESS OF OUR MARKETING CAMPAIGNS AND COMPILE STATISTICS ABOUT USAGE OF THE SERVICES AND RESPONSE RATES.

(B) THIRD PARTY ANALYTICS. WE USE GOOGLE ANALYTICS, WHICH USES COOKIES AND SIMILAR TECHNOLOGIES, TO COLLECT AND ANALYZE INFORMATION ABOUT USE OF THE SERVICES AND REPORT ON ACTIVITIES AND TRENDS. THIS SERVICE MAY ALSO COLLECT INFORMATION REGARDING THE USE OF OTHER WEBSITES, APPS AND ONLINE RESOURCES. TO HELP PROTECT YOUR PRIVACY WE ANONYMIZE PERSONALLY IDENTIFIABLE INFORMATION LIKE IP ADDRESSES.

(C) HOW TO MANAGE COOKIES:

YOUR WEB BROWSER MAY ALLOW YOU TO CHANGE YOUR COOKIE PREFERENCES. PLEASE CONSULT THE HELP SECTION OF YOUR WEB BROWSER OR FOLLOW THE LINKS BELOW TO UNDERSTAND YOUR OPTIONS, BUT PLEASE NOTE THAT IF YOU CHOOSE TO DISABLE THE COOKIES, SOME FEATURES OF OUR WEBSITE OR SERVICES MAY NOT OPERATE AS INTENDED.

CHROME
EXPLORER
SAFARI
FIREFOX
OPERA

COOKIE TABLE

COOKIES THAT WE COMMONLY USE ARE LISTED BELOW. THIS LIST IS NOT EXHAUSTIVE, BUT DESCRIBES THE MAIN REASONS WE TYPICALLY SET COOKIES.

_GA, _GID, _GAT (THESE COOKIES ARE USED BY GOOGLE ANALYTICS TO DISTINGUISH DIFFERENT USERS AND PROVIDE ANALYTICS.

SECURE_CUSTOMER_SIG, CART_SIG (THESE COOKIES ARE SET BY OUR ECOMMERCE PLATFORM TO KEEP TRACK OF THE PRODUCTS YOU HAVE IN YOUR BASKET AND PROVIDE ANALYTICS).

6. ADVERTISING

WE MAY USE THIRD-PARTY ADVERTISING COMPANIES TO SERVE ADVERTISEMENTS REGARDING GOODS AND SERVICES THAT MAY BE OF INTEREST TO YOU WHEN YOU ACCESS OUR WEBSITES, BASED ON DATA RELATING TO YOUR ACCESS TO AND USE OF OUR WEBSITES ON ANY OF YOUR DEVICES. TO DO SO, THESE COMPANIES MAY PLACE OR RECOGNIZE A UNIQUE COOKIE, OR SIMILAR TRACKING TECHNOLOGY, ON YOUR BROWSER (INCLUDING THE USE OF PIXEL TAGS). THEY MAY ALSO USE THESE TECHNOLOGIES, ALONG WITH DATA THEY COLLECT ABOUT YOUR ONLINE USE, TO RECOGNIZE YOU ACROSS THE DEVICES YOU USE, SUCH AS A MOBILE PHONE AND A LAPTOP, AND TO MAKE DECISIONS ABOUT THE ADVERTISEMENTS YOU SEE. IF YOU WOULD LIKE MORE INFORMATION ABOUT THIS PRACTICE, AND TO LEARN HOW TO OPT OUT OF BEHAVIOURAL ADVERTISING DELIVERED BY NETWORK ADVERTISING INITIATIVE MEMBER COMPANIES IN DESKTOP AND MOBILE BROWSERS ON THE PARTICULAR DEVICE ON WHICH YOU ARE ACCESSING THIS PRIVACY POLICY, PLEASE VISIT THE NETWORK ADVERTISING INITIATIVE AND DIGITAL ADVERTISING ALLIANCE.

YOU MAY DOWNLOAD THE APPCHOICES APP TO OPT OUT IN MOBILE APPS. IN ORDER TO UNDERSTAND AND IMPROVE THE EFFECTIVENESS OF OUR ADVERTISING, WE MAY ALSO USE WEB BEACONS, COOKIES, AND OTHER TECHNOLOGIES TO IDENTIFY THE FACT THAT YOU HAVE VISITED OUR WEBSITE OR SEEN ONE OF OUR ADVERTISEMENTS, AND WE MAY PROVIDE THAT DATA TO ONE OR MORE THIRD PARTY ADVERTISING NETWORKS.

THE DATA WE PROVIDE MAY INCLUDE THE TIME AND DATE OF YOUR VISIT TO OUR WEBSITE, PAGES VIEWED, LINKS CLICKED AND OTHER INFORMATION THAT DOES NOT DISCLOSE YOUR ‘REAL WORLD’ IDENTITY. THOSE ADVERTISING NETWORKS MAY RECOGNIZE THE WEB BEACON OR COOKIE ASSOCIATED WITH YOUR VISIT TO OUR WEBSITE WHEN YOU VISIT OTHER WEBSITES ON WHICH THEY SERVE ADVERTISING, AND THEY MAY MAKE DECISIONS ABOUT THE ADVERTISEMENTS YOU SEE BASED ON IT. 

7. EMAIL MARKETING

IF YOU ARE SUBSCRIBED TO OUR MAILING LIST AND NO LONGER WISH TO RECEIVE EMAILS FROM US PLEASE UNSUBSCRIBE HERE.

8. GET IN TOUCH

YOU HAVE THE RIGHT TO ASK US NOT TO PROCESS YOUR PERSONAL DATA FOR MARKETING PURPOSES. WE WILL USUALLY INFORM YOU (BEFORE COLLECTING YOUR DATA) IF WE INTEND TO USE YOUR DATA FOR SUCH PURPOSES OR IF WE INTEND TO DISCLOSE YOUR INFORMATION TO ANY THIRD PARTY FOR SUCH PURPOSES. YOU CAN EXERCISE YOUR RIGHT TO PREVENT SUCH PROCESSING BY CHECKING CERTAIN BOXES ON THE FORMS WE USE TO COLLECT YOUR DATA. YOU CAN ALSO EXERCISE THE RIGHT AT ANY TIME, OR DISCUSS ANY OTHER DATA PROTECTION MATTERS WITH US, BY CONTACTING US AT INFO@MINIMALUX.COM OR WRITE TO MINIMALUX, UNIT 18, 47-49 TUDOR ROAD, LONDON E9 7SN.

DATA SUBJECTS, CONTROLLERS OR ANY OTHER CONCERNED PARTIES WISHING TO DISCUSS MATTERS RELATING TO DATA PROTECTION, SUCH AS A SUBJECT ACCESS REQUEST OR CONCERN OVER ACCURACY OF COLLECTED DATA, PLEASE EMAIL INFO@MINIMALUX.COM OR WRITE TO MINIMALUX, UNIT 18, 47-49 TUDOR ROAD, LONDON E9 7SN.. THE EMAIL ADDRESS IS MONITORED WITHIN WORKING HOURS AND YOU SHOULD RECEIVE A REPLY WITHIN 5 WORKING DAYS.

TERMS


MINIMALUX.COM IS A SITE OWNED AND OPERATED BY OTHER LUXURY LIMITED. SHOULD YOU NEED CLARIFICATION ABOUT THESE TERMS & CONDITIONS OR NEED TO CONTACT US FOR ANY OTHER REASON PLEASE EMAIL INFO@MINIMALUX.COM. OTHER LUXURY LIMITED IS REGISTERED IN ENGLAND UNDER COMPANY NUMBER 12045684 AND VAT NUMBER GB327382006 AND EORI NUMBER GB327382006000 WITH OUR REGISTERED OFFICE AT 71-75 SHELTON STREET, LONDON WC2H 9JQ.  

PRODUCT INFORMATION

OUR PRODUCTS ARE AS PICTURED AND DESCRIBED ON THE PAGES OF OUR WEBSITE. EVERY CARE IS TAKEN TO ENSURE DESCRIPTIONS AND MEASUREMENTS ARE ACCURATE, HOWEVER VARIATIONS MAY OCCUR. THIS INFORMATION CAN ALSO BE AMENDED AT ANY POINT WITHOUT NOTICE BEING GIVEN. COLOURS AND FINISHES OF OUR PRODUCTS ARE DISPLAYED AS CLEARLY AS POSSIBLE BUT AS RESOLUTION AND SCREEN SETTINGS CAN AFFECT HOW AN ITEM IS DISPLAYED, THE ACCURACY OF COLOURS AND FINISHES CANNOT BE GUARANTEED. 

RIGHT TO CANCEL

YOU HAVE THE RIGHT TO CANCEL A PURCHASE AT ANY TIME FOR WHATEVER REASON WITHIN 14 WORKING DAYS, BEGINNING ON THE DAY AFTER YOU RECEIVE THE GOODS. IF YOU ARE IN POSSESSION OF THE GOODS YOU ARE UNDER DUTY TO RETAIN THEM AND TAKE CARE OF THEM UNTIL THE POINT OF RETURN, AT WHICH POINT YOU MUST SEND THE GOODS BACK TO OUR CONTACT ADDRESS WITH OUR INSTRUCTIONS. ONCE YOU HAVE NOTIFIED US THAT YOU WISH TO CANCEL THE CONTRACT YOU WILL BE REFUNDED AS SOON AS POSSIBLE AFTER WE RECEIVE THE GOODS AND IN ANY EVENT WITHIN 30 DAYS OF YOUR CANCELATION. YOU WILL NOT HAVE ANY RIGHT TO CANCEL A PURCHASE FOR THE SUPPLY OF GOODS THAT ARE MADE TO ORDER OR CLEARLY PERSONALISED. 

WARRANTY

MINIMALUX OFFERS A 12 MONTH WARRANTY ON ALL PRODUCTS PROVIDING SUCH ITEMS AND RELEVANT ACCESSORIES WILL REVEAL TO BE DEFECTIVE OR UNUSABLE BECAUSE OF ATTESTED DEFECTS OF MANUFACTURE OR ASSEMBLING AND/OR THE BUYER HAS BEEN COMPLIANT WITH THE AGREED TERMS OF PAYMENT. MINIMALUX WILL NOT ACCEPT OR PAY FOR ANY INVOICE SENT BY THIRD PARTIES FOR THE REPAIRING OF DEFECTIVE PRODUCTS. 

SECURITY

ALL ONLINE PURCHASES TAKE PLACE IN A SAFE ENVIRONMENT USING THE LATEST SECURITY TECHNOLOGY TO PROTECT CUSTOMERS. CREDIT CARD INFORMATION IS ENCRYPTED TO ENSURE TRANSACTIONS ARE PRIVATE AND PROTECTED AS THEY TRAVEL OVER THE INTERNET. MINIMALUX USES SECURE SOCKET LAYER (SSL) TECHNOLOGY.

NOTICES

ALL NOTICES YOU SEND US MUST BE SENT TO THE CONTACT DETAILS ON THIS SITE. WE MAY GIVE NOTICE TO YOU AT EITHER THE EMAIL OR POSTAL ADDRESS YOU PROVIDE TO US WHEN MAKING A PURCHASE. IN PROVIDING THE SERVICE OF ANY NOTICE, IT WILL BE SUFFICIENT TO PROVE, IN THE CASE OF A LETTER, THAT THE LETTER WAS PROPERLY ADDRESSED, STAMPED AND PLACED IN THE POST AND, IN THE CASE OF AN EMAIL THAT THE EMAIL WAS SENT TO THE SPECIFIED EMAIL ADDRESS OF THE ADDRESSEE.

CONCLUSION

THESE TERMS ARE GOVERNED BY ENGLISH LAW. ANY CONTRACT FOR THE PURCHASE OF GOODS FROM THIS SITE AND ANY DISPUTE OR CLAIM ARISING OUT OF OR IN CONNECTION WITH ANY SUCH CONTRACT WILL BE GOVERNED BY ENGLISH LAW. YOU AND WE BOTH AGREE THAT THE COURTS OF ENGLAND AND WALES WILL HAVE NON-EXCLUSIVE JURISDICTION.

SELECTED STOCKISTS


BELGIUM:
GRAANMARKT13.COM
GRAANMARKT 13, 2000 ANTWERP

 
DENMARK:
MOLLERROTHE.COM
MØLLER & ROTHE, BALTIKAVEJ 7, 2150 COPENHAGEN

 
FRANCE:
SILVERA.FR
SILVERA, 58 AVENUE KLÉBER, 75116 PARIS

  
NETHERLANDS:
JUSTHAASNOOT.NL
JUST HAASNOOT, LANGSTRAAT 29 + ACHTERWEG 11, 
2242 KJ WASSENAAR

 
NEW ZEALAND:
SIMONJAMES.CO.NZ
SIMON JAMES STORE - NEWMARKET
2 KENT STREET, OSBORNE LANE, NEWMARKET, AUCKLAND 1023

SIMON JAMES STORE - HERNE BAY
230 JERVOIS ROAD, HERNE BAY, AUCKLAND 1011
 
 
UNITED KINGDOM:
TWENTYTWENTYONE.COM
TWENTYTWENTYONE
274-275 UPPER STREET, LONDON N1 2UA

TWENTYTWENTYONE
18C RIVER STREET,LONDON EC1R 1XN
 
ENDCLOTHING.COM 
END - LONDON
59 BROADWICK STREET, SOHO, LONDON W1F 9QS

END - GLASGOW
196 INGRAM STREET, GLASGOW, G1 1DG

END - NEWCASTLE
133-137 GRAINGER STREET, NEWCASTLE UPON TYNE NE1 5AE

SILVERA.CO.UK
SILVERA, 241-245 KING'S ROAD, LONDON SW3 5EL

ANOTHER COUNTRY.COM
ANOTHER COUNTRY, 18 CRAWFORD STREET, LONDON W1H 1BT
 
 
USA:
LUMINAIRE.COM
LUMINAIRE - CHICAGO
301 WEST SUPERIOR CHICAGO, IL 60654, ILLINOIS
 
LUMINAIRE - CORAL GABLES
2331 PONCE DE LEON BLVD. CORAL GABLES, FL 33134
 
LUMINAIRE LAB - MIAMI
3901 NE 2ND AVE MIAMI, FL 33137, FLORIDA, USA
 
 
ONLINE:
WALLPAPERSTORE*
STORE.WALLPAPER.COM
 
END CLOTHING
ENDCLOTHING.COM
 
OPUMO
OPUMO.COM
 
ALWARES
ALWARES.COM

en